August 27, 2008 – Draeger Medical Inc. said its enhanced and exclusive partnership with Intensive Care On-Line Network (ICON) to provide 24/7 clinical and educational support for Draeger ventilation equipment now including the Babylog 8000 .
ICON has supported Draeger Evita Series ventilator customers in the U.S. and Canada beginning in September 2001 and has since extended support to Savina and Babylog ventilator customers. ICON uses telephone and broadband technology to connect subscribers to their Critical Care Resource Center, which provides immediate live support for users of Draeger Evita, Savina and, now, Babylog 8000 ventilators. ICON clinicians are certified and trained in the use of these Draeger ventilators and are available 24/7 to answer questions about the equipment, assist in troubleshooting alarms and help guide ICU staff through critical ventilation issues. ICON clinicians can even be contacted via live video, enabling uni- or bidirectional visual and audio interaction between ICU staff and the support team.
ICON is staffed with a multi-professional group including intensive care physicians, pulmonologists, critical care nurses, respiratory care practitioners, critical care Pharmacists, registered dieticians and information technology specialists. Draeger customers can receive around-the-clock support from ICON clinicians while continuing to manage patients at the bedside.
ICON provides customer care packages through their website’s “members only” section. Subscribers also have access to on-line clinical documents and case studies as well as educational web conferences, symposiums with continuing education units and respiratory care modules for RCPs and registered nurses. Support varies by level of customer care package.
For more information: www.draeger.com